What about when they have not touched you yet, though are screaming in your face. What would you do about that, or would you put it in the list. I guess it's right before they do something on the list.
I belief the info provided should be titled "Acts of physical violence summary" as violence is not necessarily confined to physical acts.
To answer your question ..... De-escalation
here is an article of mine that was recently featured as a four part series in Blitz Australasian MA magazine (part 4 is in the current issue). it's long but full of great stuff.
De-escaltion: The true art of fighting without fighting
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