No idea what you are talking about but when it comes to this; PHONE and phone repeatedly. Talk to an actual person, write down the time and date, get their full name and write down what you discussed. Phone back again and again until it is done otherwise you will be out the money. If you used your credit card then you may be able to contact your credit card company and they will refund you and go after this company.
"IF I COME ... I'M BRINGING THE PAIN WITH ME"