Nothing lately but two that really stand out over the years. Just to let you know I work for a specialty chemical company and I take calls for inside sales and customer service, among other things.Incident 1:
Caller: Yeh ... uh ... I was at a party and I went into this person's parents room and there was this white powder on their dresser so I licked it.
Me: Okay ....
Caller: Yeh ... I'm having some type of reaction to it and I went to my doctors and they want to know what the white powder was? What was it?
Me: To be honest, I would have no idea what the white powder was.
Caller: Well you are a chemical company you should know.
Me: With thousands of different chemicals out there I should know what type of powder was in a person's house on their counter?
Caller: Well I need to know otherwise the doctors cannot properly treat me and I'm having all kinds of problems.
Me: What I would suggest is going back to that house where the party was and ask them what the white powder was.
Caller: I can't do that. I shouldn't have been in the bedroom in the first place and I don't want them to know. Plus I would feel stupid asking them.
Me: So let me understand you. You would feel stupid for asking what some type of white powder is ... though you are suffering and need to know for the doctors to help you? That you were foolish enough to lick some unknown white powder in somebody's house in a bedroom where you had no business being? Is that correct?
Caller: Pretty much. So what was the powder?
Me: I would suggest calling your local Poison Centre, go back to your doctor or go back to this house and find out what it was.
Caller: So you can't tell me what the powder was?
Me: clickIncident 2:
I took a call from one of our US Distributors.
Caller: I have not received my order, where is it?
Me: I have nothing being held and I have not received any orders as of recently.
Caller: I faxed it a week or so ago.
Me: I'm sorry but we did not receive any fax.
Caller: If you don't receive my faxes you should call to tell us.